Privacy policy
At Richard Herrmann, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, billing and shipping address, phone number, and payment information.
- Order Information: details of purchases, returns, and exchanges.
- Technical Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies.
- Communications: when you contact us via email or customer support.
2. How We Use Your Information
We use the information we collect for purposes including:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Communicating with you about your orders, returns, or promotions
- Improving our website, services, and shopping experience
- Complying with legal and regulatory obligations
3. Sharing of Information
We do not sell your personal information. We may share your data only in the following cases:
- Service Providers: with trusted third-party vendors who help us process payments, deliver orders, or provide website hosting and analytics.
- Legal Compliance: when required by law, regulation, or legal process.
- Business Transfers: in connection with a merger, sale, or transfer of company assets.
All third-party service providers are required to keep your information secure and use it only for the services they perform for us.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.
You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.
5. Your Rights (U.S. Customers)
Depending on your state, you may have privacy rights, including:
- Access: to know what personal data we collect and how it’s used.
- Correction: to update or correct inaccurate information.
- Deletion: to request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-Out of Marketing: to stop receiving promotional emails by following the “unsubscribe” link in emails.
If you are a California resident, you also have rights under the California Consumer Privacy Act (CCPA). To exercise these rights, contact us at support@richardherrmann.com.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. While we take security seriously, no system can be guaranteed 100% secure.
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will promptly delete it.
8. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
10. Contact Us
If you have questions or requests regarding this Privacy Policy or how your information is handled, please contact us:
Email: support@richardherrmann.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Business Address: 555 West 5th Street, Los Angeles, CA 90013, United States
Phone Number: +1 (323) 541-4582